Note: Single-source report; awaiting corroboration.
The U.S. Centers for Disease Control and Prevention (CDC) and the Department of Health and Human Services (HHS) provide free language assistance to people whose primary language is not English, including qualified interpreters and written materials in other languages. They also offer communication assistance for individuals with disabilities, such as qualified sign language interpreters and accessible formats like large print and audio.
According to the CDC, these services are intended to ensure effective communication and comply with federal civil rights laws, which prohibit discrimination based on race, color, national origin, age, disability, or sex. The agencies do not exclude or treat anyone differently on these grounds.
Individuals who believe they have been denied these services or faced discrimination by HHS can file a civil rights complaint electronically via the Office for Civil Rights Complaint Portal or by mail and telephone using the contact information provided by the department.