Note: Single-source report; awaiting corroboration.
The U.S. Department of Energy (DOE) has detailed initiatives to enhance service for its broad range of internal and external customers through a published Customer Service Plan. This plan is designed to improve interactions and responsiveness across the department.
Alongside customer service improvements, the DOE has outlined a Web Improvement Strategy to advance its digital communications while reducing wasteful spending. This effort reflects a commitment to efficiency in public digital engagement.
To evaluate progress on transparency and openness, the DOE has prepared an Open Government Self-Evaluation report. This document provides an overview of how the department is meeting the goals established by the Open Government Directive.
The DOE also highlights the Open Government Dashboard, which allows the public to monitor progress across multiple agencies on open government initiatives.
The Department emphasizes its adherence to the Freedom of Information Act to maintain transparency and public access to government information.